ACCEPTANCE OF ORDERS: All orders are Accepted by Redline Electronics Ltd, (hereafter known as “the company”) subject to
these conditions of sale. No variations of these conditions will be accepted by the company unless previously agreed in writing.
The company reserves to refuse any order.
CUSTOMERS AUTHORITY: Customers entering into transactions with the company whether verbally or in writing expressly
warrant that they are authorised to accept and are accepting these conditions not only for themselves but also as agents for and
on behalf of all other persons who are, or may become, interested in the company’s goods, products or services whether in
whole or part.
PAYMENT: Except for approved trade accounts, terms are strictly COD. At its sole discretion the company may invoice the
customer for the work carried out. All such invoices are strictly net and unless otherwise agreed by the company are due for
payment within 15 days from the date of each and every invoice. Failure to pay on the due date will entitle the company to
withhold delivery of subsequent orders and cease any pre arranged service work. The company shall have the right to change
the customer compound interest on all sums overdue for payment from the customer to the company at the rate of 5% of the
total invoice including vat per week above the Bank of England base rate (compounded monthly) on all sums outstanding at any
time. Payment must be made by; cash card or online banking on completion of job or invoice if approved trade account. Only
approved accounts are permitted to pay by card or bank transfer. For card and bank transfers please contact the company for
details. The company will not accept cheques.
QUOTATIONS & TENDERS: Quotations given via telephone are approximate and are subject to confirmation by the installation
engineer at the time of the appointment. Written quotations are valid for 60 days only unless otherwise agreed. Subsequently
issued quotations replace previous issues. All quotations, written or verbal are given on good faith and will be
confirmed/verified prior to installation when a pre installation survey will be carried out. Important to wall mount TV
installations; mounting TVs on a wall is a specialist and significant activity. The construction and condition of your walls may
restrict or prevent the installation. In some cases, this may cost extra. When wall mounting your TV there will be a level of noise
and dust, the installer will tidy up to their best efforts unless the customer tells the installation engineer not to. Note that
localised redecoration may be needed, please note; the company is not liable for this. Extension power leads cannot be hidden,
so if you do not have a power socket within reach of the TVs built-in lead, you may require an electrical socket at extra cost. The
wall mounting bracket, or any long or extension cables for connecting equipment (e.g., scart, HDMI leads) are not included in
the cost unless otherwise stated. Exact position of any tv wall mounts will be decided only by the customer, if any changes are to
be made when installation is complete this will be at an additional charge.
CANCELLATION OF GOODS OR SERVICES: The company endeavours to meet customer’s individual requirements but the
company shall be under no obligation to accept cancellation or amendment to any order or any part of and order. Where such
cancellation or amendment is accepted it is on the understanding that a cancellation or amendment charge may be levied.
Where a service appointment has been made with the company and where no notice period has been given, or cancelled upon
cost verification at the time of the appointment by the installation engineer, a charge will be levied. The company reserves the
rite to cancel or change appointment date on any work that is considered unsafe. Acceptance of any goods returned due to the
error of the customer, whether in the terms of its order or otherwise, is entirely at the discretion of the company without
prejudice to the generality of the foregoing, any such return will only be accepted by the company subject to a handling charge.
RETURN POLICY: The company will only return and refund parts that have not been installed or used in any way and will not
refund any installation of parts or labour work already installed to a property or business premises.
RETENTION OF TITLE: All goods or parts supplied by the company to the customer shall remain the property of the company
until such times as the company receives payment in full or the goods/services and of all other monies due to the company from
the customer. Until such payment aforesaid are received, the separate identity of those goods shall be maintained by the
customer after delivering the goods/services to the customer or his nominated sub-purchaser, the goods shall be at the
customer’s risk and the customer shall insure those goods against loss or damage. Until such times as title in the goods shall be
made the customer in accordance with the foregoing provisions, the company shall be entitled to repossess the goods whether
with or without notice and the company and its employees or agents shall have the right at any time to enter the premises of
the customer for the purpose of effecting such repossessions.
FORCE MAJEURE: Pending any contingencies, the company shall not be liable for any loss or damage occasioned to the
customer thereby due to circumstance preventing to company to implement said contract.
CCTV Motion detection: The company cannot guarantee any motion detection will work effectively as it is motion from a
camera image and not PIR detectors, this means you may experience false notifications or notifications may not work every
time.
REMIT AND CONTRACT OF SECURITY SYSTEMS: The company will be responsible for installing new security systems, where
security systems will be connected to the customers internet, the company will be responsible for connecting via WIFI signal, if
the signal from the customers WIFI is poor or is affected in any way the company will not be responsible for this. Any means to
rectify this will be include an additional charge made up by the company.
SERVICE WORK: Every effort will be made to complete service work promptly but the company will not accept responsibility or
suspension or delay in said work, nor for the consequences thereof. The customer should inform the company of special site
requirements; this may affect the prices quoted. It is the customer’s responsibility to inform the company of any difficulties in
delivering or carrying out service work (e.g., restricted access, loft/roof access, site access etc). Customers are advised to discuss
this with the company at the time of ordering, as the company cannot accept responsibility for delivery/access problems
resulting from the information supplied by the customer. If said circumstances arise then a charge may be levied (see
cancellation of goods or services). Any work carried out will not be covered by a 24hr call out warranty and will only be seen to
as soon as the company is able to do so during normal Monday to Friday working week 8:00am – 5:00pm.
WARRANTY: All materials supplied by the company except light bulbs or batteries are supplied with Three year’s warranty from
date of installation providing yearly servicing is carried out, only a service by the company Redline Electronics Ltd is valid, if a
service is carried out by any other company any system supplied by Redline Electronics Ltd will not be valid. Any security
installation will not be covered by a 24/7 warranty, but by our standard working hours Monday – Friday 8:00am to 5:00pm. Any
materials not supplied by the company will not be covered by any warranty. The following is a non exhaustive list of examples
where materials are not covered by warranty; storm damage, lightning, malicious, loss or theft or accidental damage, re-siting
materials in a location or environment where they were not initially installed by the company, changes in any way to the system
or good supplied by the company, changes to WIFI, tampering/modifying in any way the system or materials supplied by the
company, faults induced by external factors or components not installed by the company, returning to demonstrate the use of
equipment, or to reconnect a loose cable behind a television or batteries supplied are not covered.
If the company does not receive payment from the customer under the customers name, any work current or previous on this
address or any other will not be covered by any warranty what so ever until payment is made in full. The company cannot
guarantee quality of signal reception, as this is dependent on factors outside its control. However, every effort will be made by
the company to ensure that the reception obtained is as good as the prevailing local factors allow. If you call rights regarding
faulty materials or miss described goods are not affected. The company draws to the attention to the customer following
recommendations of the BBC regarding the installation of the BBC regarding installations of UHF aerials in lofts. The television
and radio transmitter networks have been carefully planned to make the best use of the frequencies available. The plan assumes
that a good aerial mounted outside would be used for television or VHF radio in the home. Loft mounted aerials may sometimes
be suitable for VHF stereo radio, but indoor aerials are never recommended for televisions. In all cases the fitting of an aerial in a
loft will adversely affect the quality of reception obtained. Although the company will make every effort to obtain satisfactory
reception it cannot guarantee the results from as locations of properties are all different. In general, the company will direct
aerials towards the transmitter designed by the BBC and Ofcom to serve the area in which the property is situated. Where the
customer specifically requests reception from an outer area transmitter the company will make every effort to obtain
satisfactory reception but reserves the right to make a service change if reception proves unacceptable. Where digital signals
prove to be below the threshold recommended in the CAI codes of practice, but the customer is satisfied with reception quality
of sound and picture, then the company cannot be held responsible for the maintenance of that quality under the normal
guarantee terms. Should deterioration of reception occur for any reason other than mechanical or electrical breakdown of the
aerial equipment, then the company reserves the right to impose service charges if the customer requests further efforts. The
company reserves the right to charge for work which may result from unacceptable reception on aerials described as compatible
for digital reception, but providing unacceptable once broadcasts start at full power in the area in which it was installed. The
company shall not be held responsible for loss of reception due to future encryption or broadcast modulation change of any
signal received, regardless of transmission platform. Satellite dishes moving out of alignment for any reason i.e., due to wind,
storm damage or accidentally moved by the client or a third party are not covered by the warranty and will be subject to
prevailing call out charge to repair. The company will not be liable for any failure of security systems in the event of a break in.
All security systems must be serviced every year by the company (Redline Electronics Ltd) at an additional cost created by the
company. Any Batteries required through each service will be chargeable. IF security systems are not serviced every year
warranties will not be valid after 1 year from installation date. Any Ring equipment (doorbells or cameras) are not covered by 3
years warranty and are covered by 1 years warranty.
MAINTENANCE PLANS: Should the customer choose to take out our maintenance plan for and security systems it will be
covered for 1 year. This is a labour only maintenance plan and does not include any parts warranty. It includes unlamented call
outs to the property for faults in the system, it does not include changing to the system in any way, for example if a new wifi
router has been installed and the system needs connecting to the new wifi, or new mobile phones set up for apps. It does not
cover for 24hr but our normal working hours. Parts are not covered. This covers call outs, however it does not cover costs if new
cabling is needed or if a full new system is required.
RECEIPT: Customers should only sign documentation in present to work by the installation engineer if they are entirely satisfied
with all aspects of work carried out, including; manner of engineer, the installation, the materials/equipment supplied, the
equipment demonstration/explained by the engineer and the condition of work place when the engineer was finished. By doing
so the customer accepts that if the company has to return due to a non fault, a charge may be levied (see warranty above). The
company will keep all signed paperwork for the duration of the three years guarantee. The customer will be able to request a
written receipt and can be issued one but there will not normally be on left.
LIABILITY: It is the responsibility of the customer to see that all children, kids etc are supervised when any work is being carried
out. The company cannot accept liability for unsupervised children, pets etc whilst service/ installation work is being carried out
and will not accept liability to customers, children or pets etc attempting to use or touch any equipment or tools on site. It is also
the responsibility of the customer to provide protection for flooring i.e., dust sheets and to remove any ornaments that they see
fit or regard as valuable. There may be temporary hazards created due to installation/ service work being carried out and as a
result the company will endeavour to reduce these by involving the customer at every stage or as reasonably practicable whilst
within the property. By signing the engineers installation report documentation prior to confirming any work, you are agreeing
that you have had a discussion with our engineer regarding works to be carried out and that you are authorised to make
decisions regarding the installation and costs involved, by signing you are agreeing that you are completely satisfied with the
companies terms and conditions of sale including the following non exhaustive list of conditions and implications of the
installation; (1) No liability will be accepted if damage to the customers property occurs due to any installation work being
carried out by a company employee; (2) I fully understand all aspects of the proposed installation and methods discussed; (3) I
have been shown the equipment/materials to be installed and understand/agree with; cabling routes, cabling containment (if
any ), location/ position of equipment/materials to be installed, possible damage, accidental or otherwise, to i.e. carpets interior
décor, brick/roughcast work or possible channelling of walls etc. (4) I understand that the company will not repair, refill,
decorate or carry out any restorative works to the property’s interior or exterior regardless of fault or circumstances. (5) I
understand that hiding cables may not be possible and that the engineer can only confirm what is possible once the installation
has begun. (6) I agree to the works being carried out and authorise the engineer to carry out the installation. (7) I agree to the
quoted price and understand that any changes to the pre- discussed installation made by the customer may result in additional
charges or delay to the installation. (8) Security systems supplied includes a 1 year’s warranty which commences on the day of
installation. We hereby as at the installation due assign the manufacturer’s warranty on to you and, to the extent that we
cannot assign the manufacturer’s warranty to you for any particular item, we will hold it in trust for your benefit. Such warranty
shall be invalidated if you or a third-party tamper with or work on the system in any way The company will not be liable for any
alarm system fitted if the external or internal siren does not trigger during a burglary as external influences can occur for e.g.,
insects can get into equipment and disable it or burglars could disable the outside siren and cause it not to sound. (9) The
company does not accept liability due to system faulty with regards to cabling. System faults can be induced due to; cables being
chewed by rodents, cables being kinked or similar by i.e., decorators/third parties, storm damage. (10) The company will not be
liable for system failure where a defect has arisen or maintenance is required as a result of you or a third party altering,
modifying or any other way tampering with the system. (11) The system is designed to reduce the risk of loss or damage to
property and we do not guarantee that such loss or damage will not occur. We do not guarantee that the system cannot be
tampered with or damaged to stop the system working correctly. (12) The company does not accept liability for any
manufacturers faults after the 12-month warranty expires. Such repairs, if necessary, will be at the customer’s own expense.
(13) It is the customer’s responsibility to have the systems annually maintained and batteries replaced when needed.
RISK: Where materials have been delivered, risk shall pass to the customer from the date of the delivery of the materials/goods.
DATA PROTECTION: The company will not sell or divulge any of the customers details for 3rd party marketing or soliciting
purposes. (2) All customer personal details obtained by the company or given by the customer will be stored securely and will
only be used for warranty purposes or the company may contact the customer with special offers. (3) The company may use
images of any installation carried out at the customer’s property for marketing purposes, whether in brochures or online. The
company guarantees that no personal information relating to the customer will be used alongside the images. For example, if
the company wall mounted a television or fitted a television aerial, the only the image of the television on the wall, or the aerial
on the roof would be shown. (4) Please advise the company if you do not with these terms shall be unaffected.
CONDITIONS: Each condition detailed within these terms and conditions of sale shall be independent and severable from the
remaining conditions. If any provisions shall be unenforceable for any reason but would be enforceable if part of the wording
were deleted, it shall apply with such deletions as may be necessary to make it enforceable. If any clause is held to be
unenforceable in its entirety, then shall be struck out and the remainder or these terms shall be unaffected.
PROPER LAW: This contract shall be governed by and interpreted according to the law of Scotland and the purchaser submits to
the jurisdiction of the Scottish Courts.
By signing our installation report, you are agreeing to all these terms and conditions, please do not sign if you do not agree with
any of the above.
Tel: 01698 642017 Web: www.redlineelectronics.co.uk Email: info@redlineelectronics.co.uk
Redline Electronics Ltd. Registered office: 11 Clyde Street, Carluke, ML8 5BA. Registered in Scotland, Registered number SC585788..
